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Refund and Returns Policy

Rely on ONOGEN 100% Satisfaction Guarantee
You may return any un-opened and undamaged purchased from ONOGEN Online Store for any reason within thirty (30) days of purchase. For online and catalog orders, the product ship date is the date of purchase. You will receive a full refund for unopened items in the original form of payment. You are responsible for any charge back credit card fees which we might incur .You may bring returns in person to any of our retail stores or you may mail the product and receipt to:

4765 SW 148th Av Ste 404
DAVIE, FL 33330 US

Shipping and handling charges are non-refundable. For returns via mail, you must carefully package the product, you are responsible for the cost of return shipping, and we must physically receive the return within the 30 day period. ONOGEN reserves the right, at its sole discretion, to reject any return that does not comply with these requirements.

Make a return by mail:

Send your purchase and receipt to our Returns Department and receive a merchandise credit:
4765 SW 148th Av Ste 404
DAVIE, FL 33330 US